目前海外僅配送香港 Only Hongkong
10KG以上不進行配送，如有疑問請聯繫客服。
We do not offer delivery for orders over 10KG. Please contact customer service if you have any questions.
香港請於手機前加上+852即可收到簡訊。
For Hong Kong, please add +852 before the mobile number to receive text messages.
海外訂購規說明 Purchase information
因配合國際物流價格調整，運費將以訂單重量、材積計算(以價高者為計算標準)
The international shipping fee is calculated depends on the total weight, volume, and amount per order.
未填寫收件者全名、訂單運費與配送地址不符，將自動取消訂單退款不出貨，相關手續費由買家負擔，如您對於運費有疑問歡迎與我們聯繫
If the shipping fees do not match the delivery address, the orders will be canceled automatically and the payment will be refunded. Kindly contact us with any questions about the shipping fee.
依各國法規，可能會有關稅、通關手續費等額外費用，若費用發生將由顧客自行負擔，支付給送達地的快遞公司。
According to the laws and regulations of various countries, there may be additional charges such as customs duties. If the charges occur, the customers will bear them and pay to the courier company.
注意事項 Notes
噴霧類產品限制 / Aerosol Product Restriction填充氮氣產品（噴霧類物品）因各國航空相關法規限制，無法寄送海外。
Due to international airline regulations, aerosol products (pressurized spray items) cannot be shipped overseas.
各國進口關稅與稅務標準不同，若收件國海關於領取包裹時收取關稅或相關稅費，需由買家自行支付。
Import duties and taxes vary by country. If customs duties or taxes are charged upon delivery, the buyer is responsible for paying all applicable fees.
提醒您，收件姓名、電話及地址請務必填寫正確。若商品因資訊錯誤或其他原因無法投遞而遭退回或拋棄，相關運費、關稅及其他費用需由買家自行承擔。
Please ensure that the recipient’s name, phone number, and shipping address are filled in accurately. If the package cannot be delivered and is returned or discarded for any reason, all related shipping costs, duties, taxes, and additional fees will be the responsibility of the buyer.
如遇海關抽驗導致無法領取包裹，將依原訂單金額退回至官網購物金，不提供現金退款。請確認可接受此條款後再行付款。
If the package cannot be collected due to customs inspection or clearance issues, the order amount will be refunded as store credit on our official website. Cash refunds will not be provided.Please confirm that you agree to this policy before completing your purchase.
物流與配送
指定快遞 Designated Courier：順豐快遞SF Express
偏遠地區需加收NT$150
Extra charge NT150 for remote areas
自2013年8月1日起，順豐快遞於港澳非工商地址收取或派送的快件將收取HK$30的非工商附加費，建議收件地址請多以公商為主，不便之處還請見諒。
Start from 2013/08/01, SF Express will collect a non-business surcharge of HK$30 for shipments received or delivered at non-business addresses in Hong Kong and Macao. It is recommended that the recipient address should be mainly commercial.
海外預計到貨時間：國際航空包裹預計送達天數約3-5個工作天，具體時間可能會受到天氣或其他不可控因素影響。
Estimated Overseas Delivery Time: International air parcels are expected to arrive within approximately 3–5 business days. Actual delivery times may be affected by weather conditions or other unforeseen factors.
結帳流程 Payment procedure
選購商品加入購物車 ➤點選 進行結帳 ➤ 於購買人資訊選擇以下欄位
Adding items into shopping cart ➤ make payments ➤filling in buyers' information
請選擇配送方式：請依配送地址選擇訂單運費，如訂單地址與運費不符將自動取消訂單退款不出貨，敬請見諒。
Shipping methods：Please select the shipping fee according to the address. The orders will be canceled automatically if the shipping fees do not match the delivery addresses.
請選擇付款方式：目前開放各大信用卡(VISA、MasterCard、JCB、UCard)，結帳時請選擇以「台幣NTD$」付款，以免發生匯差問題。(PayPal付款方式暫停)
Payment methods：Buyers can make payment in credit cards (VISA、MasterCard、JCB、UCard). Please select "New Taiwan Dollars(NTD$)" when making payment to avoid the problems of currency rates. (PayPal payment is temporarily closed.)
進行結帳：送出訂單至以下畫面，再次確認訂單商品與金額，點選 前往信用卡付款 至線上刷卡頁面，輸入信用卡資訊結帳完成。請先與您的發卡銀行確認是否開放海外刷卡功能，如有任何疑問歡迎來信與我們連繫，謝謝。
Checkout：Submit the order until the picture below is shown. Please make sure the items and amount are correct before step forward to "Credit Card Payment", enter your credit card information to complete the payments. Please make sure that your credit card is provided international transactions at first. Kindly e-mail us for any inquiries, thank you.
海外地區退換貨注意事項 Overseas returns & refunds policy
若客戶個人因素，如填錯收件資料、購買錯誤、不符合需求等，皆不予以提供退換貨及退款。
No return or exchange will be provided due to the customer's personal factors, such as purchase errors, non-compliance with demand, etc.
若是因銷售商品如與消費者訂購內容不符、品質瑕疵，或運送途中發生損毀者(以上統稱瑕疵品)，請先以e-mail聯繫客服中心，將商品寄到DR.HSIEH達特醫指定地區待確認後，我們將會補寄出完新的商品。部分商品運送海外易破損，將備註於商品頁面，此類商品不符退換貨準則，購買前請多加留意。
If the products are inconsistent with the content ordered by the consumer, which includes the defective products, or the damage occurs during delivery (collectively referred to as defective products), please contact the customer service center by e-mail to send back the products to the DR.HSIEH company. We will replenish the new products after confirmation.
Certain products that are prone to damage during international shipping will be specifically indicated on the product page. Such items are excluded from the return and exchange policy. Please consider carefully before making your purchase.